Refund policy

Last updated: 30 October 2026

We sell two kinds of products: printed posters that are made to order and shipped to you, and digital downloads that are delivered instantly. Different rules apply to each.

Printed posters: changed your mind?

You have 14 days after receiving your poster to change your mind. Email us within those 14 days and we will send you the return address. Then send the poster back unused, undamaged and rolled or packed as you received it, within another 14 days. We refund the price of the poster and the original standard shipping costs. The cost of sending the poster back is for you, and we recommend a tracked service.

Printed posters: damaged, misprinted or lost

  • Damaged or misprinted: send us a photo of the poster and the packaging within 14 days of delivery. We will send you a new poster free of charge, or refund you if you prefer. You do not need to send the damaged poster back.
  • Not arrived: if your poster has not arrived within 14 days after the expected delivery date, let us know and we will send a new one free of charge.
  • Returned to us: if a parcel comes back because the address was incomplete or incorrect, or because it was refused or not collected, we can send it again. In that case the new shipping costs are for you.

Colours can vary slightly between screens and between print runs. Small colour differences within normal print tolerance are not a defect.

Digital downloads

Digital files are delivered immediately after payment. Once a file has been delivered, it cannot be returned, so we do not offer refunds or exchanges on downloads for a change of mind, for choosing the wrong design, or for differences in colour caused by your own screen, printer or paper.

At checkout you agree to immediate delivery and acknowledge that you lose your 14-day right of withdrawal for digital content once delivery has started, as allowed under EU consumer law.

We always help when:

  • A file does not open, is damaged or is incomplete: we send you a corrected file. If we cannot fix it, you get a full refund.
  • A file is not what was described (for example a different design or missing print ratios): we send the correct files or refund you.
  • You bought the same print twice by accident: let us know within 14 days and we refund the duplicate.
  • You did not receive your download link: we send it again.

These options do not limit your statutory rights for products or digital content that are faulty or not as described.

How to contact us

Email hello@pipandtheparade.com with your order number and a short description. A photo or screenshot helps. We usually reply within one working day.

Refunds

Approved refunds are paid back to your original payment method within 14 days. For a change-of-mind return, we may wait until we have received the poster back. Depending on your bank or card provider, it can take 5 to 10 working days before you see the refund on your account.